kippreport.com
Three years from now, travelling will be an entirely different experience
1. More than 80 per cent of airlines are focused on solutions to improve personalisation, according to SITA’s 2015 Airline IT Trends Survey
2. 74 per cent of airlines are planning to offer unassisted self bag-drop by 2018, compared with 17 per cent today
3. 70 per cent of airlines expect to have baggage location status updates by 2018, compared with the ten per cent who currently have that service
4. 86 per cent of airlines strongly agree that Internet of Things will present clear benefits in the next three years
Do you think airlines are focusing on the customer enough?
According to SITA’s 2015 Airline IT Trends Survey, more than 80 per cent of airlines are focused on solutions to improve personalisation, with 52 per cent investing in major programmes in the next three years.
Want to know how the aviation industry will mature by 2018? According to the survey:
1. Promotion of airline offers will become much more apparent, with a whopping 91 per cent of airlines planning on adding this service, compared with 55 per cent of airlines who currently have the service.
2. Ancillary services sales via kiosks are set to be added by 2018 by 73 per cent of airlines, up from only 19 per cent who currently offer the service.
3. 72 per cent of airlines are planning to add airlines services such as seat bookings, meals, Wi-Fi, lounge access, etc. by 2018, versus only 33 per cent who currently have these services.
4. 69 per cent of airlines are planning to add other travel services such as cars, hotels, transport, parking and more to their shopping services. Only 22 per cent have them today.
5. 47 per cent of airlines are planning to add a duty free shopping app to their services list, compared with 11 per cent who currently have the service.
According to the survey, unassisted self bag-drop is on the rise, with 74 per cent of airlines planning to offer the service by 2018, up from only 17 per cent today, allowing passengers to be independent during their travels. In addition to that, 70 per cent of airlines expect to have baggage location status updates by 2018 while only ten per cent who currently have that service.
The study also shows that airlines are embracing the digital world and are working hard to meet their customers on the platforms they are already on – their Smartphones. As many as 86 per cent of airlines strongly agree that Internet of Things (IoT) will present clear benefits in the next three years, but only 37 per cent have allocated a budget allowance to implement IoT.
Want to know more? Have a look at the infographic below.
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