Sunday 31 May 2020

Digital Marketing Tips to help increase your brand’s growth

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Digital Marketing Tips to help increase your brand's growth
Digital marketing has taken over the global industries. With billions of active users online, there could be a number of unexplored areas your business can invest in.
But to gain from that, you need to carry out digital marketing effectively:
#1. Refresh your creative content
Digital Marketing Tips to help increase your brand's growth
It’s a world where you can’t remain stagnant.
Your marketing team needs to be on its toes 24/7, coming up with creative content to engage viewers. Make sure you do the following:
  1. Don’t display the same content repeatedly
  2. Make ample use of infographics because a visual is 30 times more likely to be read than text!
  3. Post content that is either entertaining or helpful
#2. Adopt the ‘You attitude’
Flourishing industries coupled with online platforms mean that the roles are reversing and consumers have more influence in purchase decisions.
Businesses need to make it all about the customer to have an edge over other brands that are selling the same product:
Adopt-You-attitude
This is incorrect. As a marketer, you need to know how to elicit a response from your customers.
Why would the customer want to help the business out? There is no incentive for the customer to take action. Here’s a better way to phrase it:
The customer will now fill the form so that his/order is placed as soon as possible.
In the first scenario, the customer had nothing to gain from the situation, so not all consumers will take action if you phrase your content this way.
It is these little differences that put businesses ahead of others as they display professionalism and tactics that effectively elicit responses.
#3. Research, research and more research!
Business-research
If you want your brand to be successful, research is crucial. The time and money you invest in researching will eventually help you cut down costs. How?
If you know that your target market lives in areas near Brooklyn, you can focus your marketing efforts on them instead of the entire New York City. Similarly, if you know which channels they use most actively (i.e. social media, billboards, newspapers, magazines, SMS) you’ll be able to target them through the most promising channels.
Research costs in the short run will be profitable in the long run, so especially if you own a startup, don’t skimp on this!
#4. Invest in the right places
The key to success is to work smart, not hard.
Suppose you’re uploading 4-5 articles on your blog weekly, yet you’re getting no traffic on your blog. You’re posting great content and still coming up with nothing. Why?
Your content may not be Search Engine Optimized.
Similarly, you may have an up and running website but you’re not generating any leads. What do you do?
Invest in a good web designer. Know what works for you and what doesn’t. If you outsource, make sure you hire trusted professionals that will do the job just right.
More importantly, if you feel like you’re getting better quality at a higher price, go for that. It’s best to create a balance between the two to use your resources productively as a small business.
#5. Improve your SEO
The end goal is to get your website to rank higher on Search Engines. Google provides certain guidelines and digital marketing tips that businesses can follow to improve their Search Engine Optimization:
  1. Descriptive links
Not only do descriptive links improve your website’s SEO, but they also add value for readers, especially those who suffer from disabilities or are screen users.
Moreover, URLs that read ‘Click here’ have no search engine value, so it’s better to use something that explains what your link is about:
session-objectives
  • Alt tags
Alt tags, or alternative text descriptions, are a great way to allow search engines to locate your page which is crucial for browsers that are text only. Always describe your media or visuals with alt tags:
keyword-on-alt-tags
  • Meta-data
When designing your website, your web designer needs to make sure each page contains a space between the <head> tags to insert metadata i.e. information about the contents of your page.
There are a number of different types of metadata that you can incorporate into your strategy i.e. Title metadata, keyword metadata and description metadata:
Meta-title-meta-description
#6. Create a mobile optimised website
Have you ever opened a website on your phone that has a very small font and does not fit on your mobile phone screen?
If you have to zoom in infinitely just to view the content, it’s likely that the website is not optimised for mobile phones:
mobile-optimized-website
But why go through the hassle of modifying or creating a new website?
As of 2019, 53% of all paid Google search clicks in the US were traced to mobile phones, so if your website isn’t optimized, you’ll lose out on more than half of your web traffic!
Here’s how to optimise your website for phones:
  1. Test your website using Google’s free mobile-friendly test
  2. Create a separate website instead of modifying your old one
  3. Improve your website’s loading time
  4. Enable features specific to mobile phones, for example, touch.
  5. Enable Accelerated Mobile Pages
#7. Create good customer experiences
Times have changed now that businesses no longer stick to phone helplines. Every modern business is offering SMS, social media, website or other digital helplines to cater to their customers.
But how do you create a good customer experience?
Hire social media or customer representatives that are available at maximum hours (depending on the resources you have) to help customers out with confusions, complaints and feedback.
To lighten the burden on your employees, incorporate automation into your strategy:
leadflip
Turn on Facebook’s automated reply feature so that customers can be dealt with right away, especially if your customer representatives aren’t available!
With industries that sell parity products which are similar in nature, it’s things like better customer service that give them a competitive edge.
Take salons, for example. Every salon offers hair and body services, but it is their expertise and customer relations that gives them an edge over other businesses. I myself prefer Toni and Guy, a salon that provides me with a personal stylist who I trust for advice and have developed a relationship with over the years even if I’m charged a premium over other brands.
Similarly, online businesses need to invest in their employees and train them to build relationships with customers so as to build brand loyalty.
#8. Advertise on the right platforms
One of the best things about digital marketing is that advertising is so cheap and yet so effective. But to make sure that you’re earning a Return on Investment (ROI), follow these digital marketing tips:
  1. Advertise on the platforms that your target audience uses
Don’t just advertise on all the trending platforms. They may be the most used platforms currently but the question is, is your target audience using them?
social-media-monthly-users
Do your research and pick the two platforms that your audience uses most frequently. This way, your marketing team will be able to focus on producing better content, rather than trying to divide their energy and resources between all the platforms.
Moreover, you’ll achieve a higher ROI since your target audience will be more active on the chosen platforms and thus, more likely to see your advertisements.
  •  Don’t leave out Google
No matter how much you narrow down your advertisement platforms, you can’t leave out Google, because everybody uses Google! Whether you’re targetting a niche market or conducting business in a competitive industry, your target audience definitely uses Google as it dominates 77% of the market:
google-search
You can advertise on Google using Google Adwords. It’s a great way to get your website to rank the highest, which means it’ll show up at the top when users search for your product or content:
Google-Adwords
  • Specify your ad’s target audience
Social media platforms like Facebook will allow you to specify your ad in terms of the age group, location, gender and other characteristics of your target audience:
ads-target-audience
By defining the demographics and psychographics of your ad, you’ll be able to target it towards your brand’s most likely users, thus increasing your ROI further.
#9. Geo-fencing
If you’re looking for the trendiest marketing method right now, this is it. Geofencing is a virtual perimeter for an actual geographical area which is dynamically generated – as in a radius around a point location, or a predefined set of boundaries.
geo-fence-target
But what is the purpose of a geofence and what makes it so effective? Andrea Mocherman, VP of Marketing, says:
“What is increasingly becoming a more and more effective tool for marketers is utilizing geo-fencing in combination with digital advertising to engage consumers at the right time, with the right message to drive in-store traffic. These types of campaigns typically generate three times the amount of foot traffic and produce a 27 per cent increase in sales on average. What makes geofencing so powerful for marketers is the ability to target consumers based on their interests and engage them by delivering offers that will push them down the path to purchase. Geo-fencing allows marketers to draw a virtual fence around any address or point of interest and send a notification when a customer crosses that line. Whether it’s a small business owner or a large retailer, they can use this technology to grab a customer’s attention before their competition does to deliver timely offers that will drive in-store traffic and ultimately revenue.”
So basically, geo-fencing is a great way to grab the attention of users in a specific, chosen geographical region for marketing your brand.
#10. Incorporate influencer marketing in your strategy
Never doubt the power of reviews and influencing personalities.
Instagram’s influencer marketing is a $1.7 billion dollar industry. People see Gigi Hadid styling an outfit, they’ll buy it.
Even Kate Middleton is channeling street style like Zara which is giving teenage girls some serious inspiration. The channel? Instagram.
Once you’ve chosen which social media platforms are best for your brand, dig in deeper and find out the most influential personalities there. Partner with them and your sales will sky-rocket!
However, this is something only major corporations can afford, so small businesses can always partner with local influencers and get the ball rolling from there. Get brands with a high following to review your business or give a shoutout.
These small steps will help you greatly in getting more followers, and it’s all a gradual process to eventually becoming a market leader.
Conclusion
Incorporating these digital marketing tips into your strategy and customizing them to the needs of your business will ensure optimal success.
The beauty of the digital world is that your brand doesn’t necessarily need to be backed by a huge amount of resources, a creative idea will take you a long way with all the digital mediums that are present.
Focus on your unique selling point and quality of ideas that you offer to your customers to help increase your brand’s growth.

Monday 25 May 2020

Delivery Is More Important Now Than Ever. And We Have the Stats to Prove It.

optimoroute.com


Navigating the shifting tides of business in a world that has been upended by coronavirus is challenging, to say the least. Many companies, both small and large, have had to throw their long-term plans and projections out the window, favoring weekly plans that are more reactionary than forward-thinking. But as the dust settles, hard data and customer insights can help us see the path forward.
We’ve collected statistics from OptimoRoute users across the restaurant and retail industries to give you a better understanding of current consumer trends and help us all prepare for the future.
The statistics:
  • Food delivery orders placed monthly with businesses using OptimoRoute rose 19% from February to March and as much as 151% in April.
  • Food delivery businesses are growing by 14% WoW in April compared to March.
  • In just 10 days in April, food delivery drivers using OptimoRoute have covered as many miles as in all of February (155,673.8 miles).
  • Individual drivers saw an average 34% decrease in orders per single driver for the month of March but a 43% increase in miles traveled, suggesting businesses are now covering a larger metropolitan area.
  • On average, a single driver had 12% more orders in April compared to March and increased total distance traveled by 171%.
  • OptimoRoute clients’ monthly retail orders rose by 9% in March compared to February and has continued to grow by as much as 65% throughout April.
  • Text notifications sent to customers through OptimoRoute tripled from February to May. Ten times as many text notifications were sent in April compared to February.
  • Businesses using OptimoRoute have reduced the number of hours required to plan by as much as 90% while increasing planning capacity by 200%.

Breaking Down the Data: How Are Industries Being Impacted Globally?

Government officials throughout the world have imposed dine-in restrictions in an effort to slow down the spread of COVID-19. As a result, the demand for delivery within the food industry has skyrocketed. Monthly food delivery orders from businesses using OptimoRoute rose 19% in March compared to February and as much as 151% in April compared to the previous month. In fact, food delivery businesses are seeing as much as 14% growth week to week in April compared to the previous month.
Consumers like Katrina Caringi are having groceries delivered for the first time in an effort to help flatten the curve, even if it’s costing them more money. Caringi, who resides in a rural part of upstate New York, told us she was disappointed that the grocery store she typically shops at doesn’t offer delivery. As a result, she is spending roughly 2x as much on groceries even before the delivery fee.
With limited delivery options available, especially in rural areas, individual drivers are traveling to customers across a greater geographical area, resulting in a 34% decrease in orders per single driver from February to March even though mileage has gone up by 43% suggesting a growth in new customers further across cities. This illustrates a clear need for more local food stores to offer delivery. On average, a single driver had 12% more orders in April compared to March and increased total distance traveled by 171%.

Retail industry

Monthly retail orders placed with businesses using OptimoRoute climbed 9% in March compared to February and have continued to climb by as much as 65% in April compared to the previous month despite global COVID-19 shutdowns and severe economic restrictions being implemented by several countries. For countries like the United States, the United Kingdom, and China, MoM in-store retail sales plummeted in conjunction with the onset of the associated country’s coronavirus shutdowns.
According to the Adobe Digital Economy Index, United States eCommerce sales grew by 25% from March 13 to 15 (compared to March 1 to 11). With retailers being forced to close their doors to foot traffic, more business is moving online, and delivery is becoming the new normal.

How Small Businesses Have Adapted by Putting Customers First

While customers are adhering to social distancing, businesses are finding new ways to connect with their patrons during quarantine. Digital touchpoints have become increasingly popular across all industries.
Katrina Caringi told us she likes getting grocery order updates by text. “You’ll get a notification if there’s anything that’s not available or that your shopper would need to switch out. I like that. If you’re busy and you don’t want to get those messages when somebody is shopping for you, you can opt out, which is handy, too.”
At OptimoRoute, we’ve seen a significant increase in text notifications being sent to customers. The text messages contain a special link allowing the customer to see the driver on the map and the live updating arrival time. OptimoRoute calls this Realtime Order Tracking
Businesses delivering food sent 140% more text notifications to customers in March compared to February. That number increased additionally by 228% in April compared to March. 
In fact, 167% more SMS notifications to customers were sent in March compared to February.
We asked three small businesses how they’ve adapted to an increase in demand (and an increase in miles traveled to customers) amidst coronavirus shutdowns. Their answer? An increased focus on customer experience.

Oco Meals

Oco Meals, a zero-waste meal delivery business serving the greater Vancouver area, opened their business to customers just before coronavirus-related shutdowns began taking effect in Canada. Luckily, having more than a year of experience running delivery services via their sister company, Gomae Meal Prep, Oco Meals was able to meet the accelerated demand early on.
Emil Prigge, product engineer for Oco Meals, explained that one of the most important features for his business has been text notifications, which are sent to customers through OptimoRoute with live tracking. These notifications let consumers know precisely when their order will arrive. Emil told us that this feature helps Oco Meals build trust with customers. “It’s a promise. We promise to be here at this time. And then they [the customers] can always check in on that promise.”

Local Roots NYC

Prior to the onset of coronavirus-related shutdowns, Local Roots NYC used pickup points to distribute farm-fresh foods to the vast majority of their customers. Their main distribution channel was a network of brick-and-mortar locations (cafes, restaurants, and offices) that customers could visit to retrieve their order of meat, produce, and other goods sourced from local farmers.
When social distancing efforts went into effect, and these pickup points started closing, Local Roots NYC acted quickly to expand their delivery service. Camryn Hellwarth, Local Roots’ director of programming and community engagement, explained that “when all those places started closing down, we really quickly needed to find another way to still give people access to really great, flavorful nutrient-dense food. The safest way to do that was through home delivery.”
Over the next month, Local Roots NYC used OptimoRoute to scale up from delivering approximately 50 orders per week to delivering over 1,000 per week. They did this while implementing social distancing protocols, such as contactless deliveries. Local Roots NYC kept their customers at the forefront of all of their decisions while adjusting to the effects of COVID-19, and it has paid off for everyone involved.
“There’s a huge amount of gratitude from our community,” Hellwarth said. “People are grateful to still be able to have access to local and high-quality ingredients at this time. There’s a new realization of the importance of supporting your local farmers and your local economy, and connecting to the community in that way. We’ve strengthened our bond, just virtually.”

GrassRoots Lawn Service

Melodie Brown, half of the husband and wife team that founded GrassRoots Lawn Service, shared with us that this has been the “busiest spring we have seen in a very long time, which we consider a huge blessing.”
Brown and her family pride themselves on delivering personalized service to all of their customers in central Pennsylvania, and this year they’re taking extra steps to deliver on that goal. GrassRoots reaches out to their clients every March when the lawn care season starts, but this spring, they made their communications more personal.
GrassRoots sent out a newsletter and called clients to explain the safety precautions they would be taking, including providing electronic invoices and accepting payments over the phone to reduce physical contact (and papers being passed from person to person).
Brown and her team also offered to lend a hand to customers who needed extra help during social isolation. Brown told us, “we have a lot of elderly clients, so we also offered to pick things up and drop them off. We’ve had a lot of customers call us just to talk.”
Delivering a personalized customer experience has earned GrassRoots Lawn Service not only the trust of their existing clients but has also contributed to a more than 7% increase in their client base this season.

How to Compete in a Socially Distant Economy

Businesses that have been able to scale up home delivery and maintenance services quickly, while honing in on customer experience, are weathering the storm. OptimoRoute is helping businesses all across the world adapt in these unprecedented times. If you are thinking of starting or scaling your own delivery, here’s how OptimoRoute can help:

Scale quickly

If you’re trying to scale your delivery or field operations quickly, time is truly of the essence. OptimoRoute cuts down on route and delivery planning time, giving managers more time to focus on strategy and high-level planning.
Emil Prigge of Oco Meals switched from manual route planning to using OptimoRoute, and the payoff was huge. Prigge shared that, “It was probably taking me four or five hours of just sitting down and doing manual planning. Now we’re doing more than 3x as many orders and it takes me about half an hour.” OptimoRoute is able to assign orders based on individual vehicle cargo capacity, so space and routes are optimized.
Route optimization software reduces training time for delivery teams, which means new drivers can get out in the field faster. According to Prigge, “OptimoRoute enables me to bring on drivers and it really is intuitive. Drivers don’t have to know exactly where they’re going because I can have a system programmed which lays it out for them, so they just need to know how to use the app.”

Optimize capacity and workloads

In a time when drivers and service providers are covering more distance, it’s imperative that everyone in the field is taking the most efficient routes. OptimoRoute enables drivers to maximize order capacity while minimizing miles traveled and fuel expenses and helping managers cut down on overtime.
Workload balancing allows fleet managers to make strategic decisions when it comes to order assignments. Delivery routes can be prioritized for lowest cost, evenly distributed workloads, or a balance of the two depending on what is best for your company.

Provide an elite customer experience

Text notifications and real-time tracking are helping businesses bridge the physical gap caused by social distancing. OptimoRoute customer notifications can be customized and let patrons know precisely when their order will arrive without employees needing to manually check in at every stage.
Route optimization software has also been shown to increase the number of on-time deliveries for businesses of many types. Hardie’s Fresh Foods, a produce and fresh food distribution company in Texas, has seen an increase in their on-time delivery rate from 89% to 94% using OptimoRoute, and that number is growing at a rate of 1.5% MoM.

Decoding Post-Pandemic Consumer Trends

While Caringi hadn’t used grocery delivery services prior to COVID-19, she is enjoying the time-saving benefits. “I think it’s super convenient, everything start to finish. You know what you have already ordered, so if you want to order it again, it’s a click of a button.”
The data clearly shows that delivery has taken off as a result of coronavirus and shelter-in-place orders, and businesses that use this shift in customer behavior to provide a great customer experience may see a long-term increase in revenue.
We asked Caringi if she sees herself continuing to order grocery delivery even after the risks involved with going to the store have passed. Her response? “Yes, I would do it again. I will continue [using grocery delivery] after COVID.”
This article originally appeared on optimoroute.com.