www.toptal.com/blog
BY NERMIN
HAJDARBEGOVIC - TECHNICAL EDITOR @ TOPTAL
Smartphones
have turned into the Swiss Army knife of the tech world, enabling millions of
people to take care of countless computing needs on the go, and mobile payments
are another frontier. The hardware is ready and software is not far behind, so
what’s the hold up?
Well, in
order to make mobile payments a reality, tech companies have to jump through a
number of technological and regulatory hoops, plus, they have to wait for
various other industries to get in line, as well. Apple, Google and Samsung are
heavyweights and trendsetters, but that does not mean they are able to force
banks, credit card companies, and merchants to play their game.
Today, we
will be taking a look at the future of mobile payments and emerging
opportunities for developers. Needless to say, with each new opportunity,
developers will have to face new challenges. However, since we are talking
about money, I don’t think anyone expects a shortage of software developers
eager to learn a few new tricks and get into this space.
Apple Pay
vs. Android Pay vs. Samsung Pay
Let’s start
with a quick overview of the most promising mobile payments platforms out
there.
There’s
money to be made in mobile payments, so Apple, Google and Samsung are eager to
get on board.
Apple Pay
hardly needs an introduction at this point, but I should note that it’s still
the new kid on the block. Apple limited the initial rollout to North America,
so it will be a while before users around the globe get a chance to pay for
their coffee with their iPhone.
Samsung
fired back with the announcement of Samsung Pay during the Galaxy S6 launch
event. Like Apple’s service, Samsung’s payment solution is limited to its own
hardware, but it has a few neat tricks up its sleeve. My favourite is Magnetic
Secure Transmission (MST), which was integrated following the acquisition of
LoopPay. This clever technology allows compatible Samsung phones to emit a
magnetic field that simulates the swiping of a “magstrip” card, fooling the
card reader into thinking a card was swiped. In theory, it should enable the
use of Samsung Pay on legacy point of sale (POS) devices, which were designed
and deployed long before mobile payments became a reality.
Android Pay
is launching in North America as we speak, and being vendor-agnostic, it should
work on a majority of Android devices. Users will just need a phone running
Android 4.4.x KitKat or later, along with Near Field Communication (NFC) support.
Google claims NFC is already present in about 70 percent of potentially
compatible phones. NFC integration took a while, bearing in mind that Google
first deployed the technology into the good old Nexus S, which launched in late
2011. The latest versions of Android, iOS, and Windows support biometric security as well, which should help.
In many
respects, Apple Pay, Android Pay, and Samsung Pay are similar; the underlying
idea is the same, the implementation is similar, and the goal is to enable
virtually any consumer to use these services, which means they have to be fool
proof or fail. They rely on tokenization to eliminate sensitive data transfers.
If you are familiar with Google Wallet, you probably know that it does not rely
on tokenization. However, Android Pay still shares some solutions used in
Google Wallet. For example, both rely on Host Card Emulation (HCE), while Apple
Pay employs a Secure Element (SE) to protect sensitive information. Both HCE
and SE have certain advantages, and you can check out this quick comparison for more info
Secure
Element and HCE are two very different ways of protecting sensitive
information.
Looking at
the feature set and market support, each platform – Android Pay, Apple Pay and
Samsung Pay – has something going for it. Apple Pay relies on a large and loyal
consumer base running homogenous hardware. Samsung’s trump card is MST. Android
Pay will be available on more devices than Apple Pay and Samsung Pay combined,
but, for the moment, it will have to deal with heterogeneous hardware. You can
probably see what I am aiming at here: If we had one mobile payments standard
that covered all of the above, we would probably see faster market adoption.
The Problem
With Mobile Payments
So what are
the big challenges for these systems? Security, privacy, and consumer trust,
along with time-to-market and market adoption.
While
consumers may get a new phone every two years or so, merchants don’t replace
their POS infrastructure as often. This means they are stuck with the same
hardware for years. Banks, credit card companies and payment rail operators
need to force an upgrade. And this brings up another problem: If a merchant in
Ottawa or Seattle gets a lot of consumer demand for NFC-enabled POS terminals,
he or she will contact the credit card company. To stay competitive, merchants
will need new hardware to keep up with demand. However, what happens in Lagos
or Buenos Aires? Not much, because demand won’t pick up for a while, and the
infrastructure won’t be ready for years.
In my
opinion, the lack of a coherent mobile payments infrastructure strategy is the
biggest problem facing the industry. It may take years for all the pieces of
the puzzle to fall into place. As usual, developed markets will lead the way,
while developing countries will be slow to catch up.
The fact of
having three different, yet similar, platforms endorsed by three tech giants,
is another problem. It will slow down adoption, and depending on how easy it is
to migrate from one platform to another, it may lock in users who simply can’t
be bothered to switch. Make no mistake, mobile payments services will be big
money makers for those who end up controlling the market. Google Wallet
transactions, reportedly, did not generate a profit, and Google was losing cash
on each transaction. However, imagine a billion smartphone users paying for
everything with their mobile phones, now imagine that you skim off just a
couple of dollars off their transaction fees each year. That sounds like a nice
little money maker, does it not? Analysts are still divided, but most are
bullish on Apple Pay’s prospects. It’s safe to assume that rivals will not cede
this potentially lucrative market to Apple, and I expect a number of players
will emerge, especially from big, regional markets like China and India.
Mobile
payments will be a hotly contested space, and strong competition could be a
double-edged sword.
Security
and regulatory concerns are another problem. Although a lot of time and effort
will go into making these systems secure, sooner or later, cybercriminals will
catch up and come up with inventive ways of bleeding reckless consumers dry.
Yes, I said it, mobile payments will never be totally secure no matter what
tech companies do. Sooner or later, someone will figure out a way of scamming
people out of their money. However, looking at the broader picture, I don’t
think this will be a huge concern. Credit card fraud is still widespread, and
people still get mugged in dark alleys. Criminals will simply shift their
focus.
Mobile
payments could help curb street crime, but what about cybercrime?
Besides, if
you ever find yourself $100 out of pocket over a mobile payments hack (or
fraud), consider this: That’s still better than being robbed of $100 at
knifepoint.
Regulation
will also have to catch up with mobile payments, and this may take a while.
Since we are not a law firm, I won’t get into this particular problem. Let’s
just let lawmakers and lawyers figure it out. That usually works, sort of.
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