The service creates an instant audience for new mobile
marketing and customer loyalty apps, like those used by automotive retailer Pep
Boys to steer campaigns.
During the first weekend of its existence, Apple’s iPhone 6
found its way into the hands of 10 million people—creating an instant audience
for its forthcoming mobile payments service, Apple Pay. The numbers will be
higher the instant I publish this.
That makes digital marketing expert Jack Philbin downright
gleeful. “This is like the moment I remember from 2003 when ‘American Idol’ put
text messaging on the map,” he says, referring to the reality show’s decision
to let fans vote singers on or off the show via SMS. “Apple Pay is that moment
when marketers really have to pay attention to mobile.”
That’s because the new service should draw attention to an
app that a far larger number of iPhone owners already have on their
smartphones, Passbook. Apple’s AAPL
-1.57% mobile wallet lets someone save and organize airplane boarding passes,
movie tickets or gift cards that can be scanned for redemption. Payments are
usually tied to credit- or debit-card accounts. While few brands exploit its
features today, the mobile payments discussion is prompting them to reconsider
Passbook’s potential for reaching consumers with promotional offers or loyalty
apps.
“No one wants to carry 30 loyalty cards in their wallet,”
Philbin says. “Everyone wants to take it digital.”
As co-founder and CEO of marketing technology company Vibes
(and chairman of the Mobile Marketing Association in North America), he’s got a
vested interest in that point of view. Its platform helps the likes of
Allstate, Bloomingdale’s, Gap and Sears create and broadcast mobile campaigns.
Historically this has been done using SMS, but now Vibes helps brands do the
same within Passbook or Google Wallet (a similar concept for Android mobile
devices). “They become a living, breathing loyalty card,” Philbin says.
For an example of how this works, consider Vibes’ work with
Pep Boys. The automotive service and retail chain uses is mobile wallet
application to (among other things) remind someone about when it’s time for an
oil change or some other sort of maintenance. Notifications can be scheduled or
triggered by proximity. Early results suggest that about one-quarter of
customers who received a promotion sent to Passbook opted to save it; 30% of
offers added to either Passbook or Google Wallet were redeemed in store.
So far, Vibes has managed at least 300 campaigns of this
nature. Its seminar focused on the new Passbook features (held in
mid-September) attracted almost 1,000 people, Philbin says.
Still skeptical about the prospects? Sure, near-field
communications technology (the “tap to pay” approach that Apple Pay will use)
accounts for just 2.5% of mobile payments. But that’s still almost $8.2 billion
this year, and using a smartphone for transactions is something some of us do
every day: close to 15% of all Starbucks transactions in the U.S. are now made
with its app (that’s an average of 6 million per week). “For some, it’s
becoming a learned behavior,” Philbin says.
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